Customer experience metrics are under-used
The need to use a disciplined measurement program could significantly help business' relationships with customers according to research.
Published 09-Jul-2013
Tag: Internet marketing
333% jump predicted for Facebook mobile ad revenue
eMarketer report expects Facebook's mobile ad revenue to jump dramatically by the end of the year
Published 01-Jul-2013
Minute by minute - data on the rise
New infographic shows sheer volume of data uploaded across internet channels.
Published 01-Jul-2013
Social businesses is good business says IBM
Socially-focused culture and customer service can help organisations succeed according to IBM
Published 30-May-2013
New challenges for marketers
Customer-obsessed content marketing brings results. according to new research.
Published 30-May-2013
Customers turn to social media and omni-channel supply.
Customer service and supply-chain models are changing rapidly and significantly, driven by online channels, according to the latest research.
Published 30-May-2013
Trends in distributed marketing management
Business spending on automating, analyzing and optimizing marketing and sales functions are predicted to increase
Published 22-May-2013
Shell launches lubes mobile app
Shell Lubricants has launched a new mobile application with a little help from OATS data
Published 29-Mar-2013