Improving customer service

Helping your technical teams deliver effective service

FUSiON Portal

Image laptop + Fusion portal

OATS has developed a cohesive portal for Lubricant manufacturers, blenders and marketers to enable the Technical and Marketing teams to resolve helpdesk queries, produce and store technical datasheets.

Equipment search

OEM and lubricant technical specification data

Using a variety of search options, including Smart search, technical helpdesks and teams can respond to internal and external queries with the full set of OEM and lubricant technical specification data available from the OATS database.

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Image tech data sheets

Creation of technical datasheets

And their storage

A tool which provides a templated approach to aid creation of technical datasheets and their storage. The TDS specification details can also be integrated into Product Manager for auto product matching.

Explaining: OATS FUSiON Portal

Loredana Lovisi

Head of Customer Success

“The FUSiON Portal provides applications to enable the Technical team to provide efficient internal and external customer service and is an invaluable tool"