Improving customer service
Helping your technical teams deliver effective service
OATS has developed a cohesive portal for Lubricant manufacturers, blenders and marketers to enable the Technical and Marketing teams to resolve helpdesk queries, produce and store technical datasheets.
OEM and lubricant technical specification data
Using a variety of search options, including Smart search, technical helpdesks and teams can respond to internal and external queries with the full set of OEM and lubricant technical specification data available from the OATS database.
Creation of technical datasheets
And their storage
A tool which provides a templated approach to aid creation of technical datasheets and their storage. The TDS specification details can also be integrated into Product Manager for auto product matching.
Explaining: OATS FUSiON Portal
Head of Customer Success
“The FUSiON Portal provides applications to enable the Technical team to provide efficient internal and external customer service and is an invaluable tool"