Nissan customer experience will provide web-based FAQ.
The Nissan LEAF Image: Bontenbal |
The Japanese company's all-electric LEAF is the subject of an online Q & A tagged "Real Owners, Real Answers."
With questions such as “Why did you choose to drive an electric car?” producing 22 different answers, the Q & A contains genuine owner experiences which have been gathered by the automotive company from the LEAF Facebook community.
Prospective customers both online and in the showroom can access information about the LEAF and benefit from owners' experiences.
Nissan has put its Frequently Asked Questions (FAQ) ahead of Twitter in answering buyers' questions accurately after misinformation was spread through social media channels.
The benefit of using owners' information comes in its simplicity. For example, explaining regenerative braking: every time the brake is pressed, the battery re-charges.